Last updated: 2026

1. About this policy
Jackson Dwellings (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you interact with our website, enquire about our services, download resources, or otherwise deal with us.

This policy is intended to align with the Australian Privacy Principles under the Privacy Act 1988 (Cth) (where applicable).

2. What personal information we collect
We may collect personal information including:
– Identity and contact details: name, email address, phone number, suburb/postcode, and other contact details you provide
– Enquiry details: information you submit via forms, email, phone calls, consultations, and questionnaires (e.g., build plans, budget ranges, preferred locations, timing, goals)
– Website usage data: pages viewed, clicks, approximate location, device/browser details, IP address, and referral sources
– Marketing preferences: communication preferences and consent status
– Any other information you choose to provide.

3. How we collect personal information
We collect information:
– Directly from you when you submit forms, book consultations, request information, download resources, or contact us
– Automatically via cookies and similar technologies when you browse our website
– From third parties you authorise or that are reasonably necessary to provide services (e.g., website analytics, advertising platforms, form tools, booking tools).

4. Why we collect, use, and process personal information
We use personal information to:
– Respond to enquiries and provide quotes, consultations, and related services
– Deliver requested resources (e.g., downloadable guides) and follow up with you about that request
– Improve our website, content, and services (including through analytics and conversion tracking)
– Provide marketing communications where permitted (and in line with your preferences)
– Manage our business operations (e.g., record keeping, customer support)
– Comply with legal obligations and resolve disputes.

5. Marketing communications
If you opt in, or where otherwise permitted by law, we may send marketing updates (e.g., project updates, guides, invitations). You can unsubscribe at any time using the link in our emails or by contacting us.

6. Cookies, analytics, and advertising
We may use cookies and similar technologies to:
– Ensure the website functions correctly
– Measure performance and improve user experience
– Understand how visitors use our website
– Run advertising and measure results (e.g., conversion tracking).

We may use services such as Google Analytics and advertising platforms (e.g., Google Ads, Meta). These providers may collect and process data in accordance with their own policies. You can control cookies via your browser settings, but some website functions may be affected.

7. Disclosure of personal information
We may disclose personal information to:
– Our staff and contractors who need it to perform their duties
– Service providers who support our business (e.g., hosting, analytics, CRM/email tools, form tools, IT support)
– Professional advisers (e.g., accountants, lawyers) where required
– Regulators, courts, or law enforcement where required or authorised by law.

We do not sell personal information.

8. Overseas disclosures
Some third-party service providers may store or process information outside Australia (for example, cloud hosting, analytics, or email platforms). Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place.

9. Storage and security
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. This includes access controls, secure systems, and limiting access to those who need it.

No method of transmission over the internet is completely secure. You provide information at your own risk.

10. Data retention
We keep personal information only for as long as needed for the purposes described in this policy (including legal, accounting, and reporting obligations). When no longer needed, we take reasonable steps to destroy or de-identify it.

11. Access and correction
You may request access to personal information we hold about you, or request corrections if you believe it is inaccurate, out of date, incomplete, irrelevant, or misleading. We may need to verify your identity before processing requests.

12. Complaints
If you have a privacy complaint, contact us first and we will try to resolve it promptly. If you are not satisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

13. Contact us
Jackson Dwellings
Email: info@jacksondwellings.com.au
Phone: 0412 286 008
Address: Gisborne

14. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will be published on our website with the updated date.